FAQ
Orders • Shipping
I've got the wrong address, what should I do?
It can happen to anyone! If you've noticed an error in your address after placing your order, please contact us as soon as possible at hello@skinorea.com. We'll do our best to update the address before your order is shipped.
If your order has already been dispatched, please contact the carrier you chose when you placed your order and try to change the address directly on their website.
Once an order has been dispatched, no further changes can be made on our side.
Where is my order?
To track the status of your order, you can use the tracking information we provide once your order has been shipped. If you have concerns about the delivery of your order, feel free to contact us at orders@skinorea.com for assistance.
I've got the wrong products, what can I do?
If you've accidentally ordered the wrong products, please contact us as soon as possible at orders@skinorea.com. If your order hasn't been shipped yet, we may be able to make changes to your product selection. If your order has already been shipped, we will reach out to you and discuss possible options.
I received the wrong product, what should I do?
Oh no! We're really sorry for this mistake. Please contact us immediately at orders@skinorea.com with your order number and a description of the incorrect product you received. We will work with you to arrange a replacement or refund.
Our products
Does Skinorea offer genuine products?
Absolutely! We take pride in sourcing only authentic skincare products directly from South Korea and made by reputable brands and Korean manufacturers.
Your skin deserves nothing but the real deal.
Do you have vegan products?
Absolutely! We offer a variety of vegan-friendly skincare products. You can find them in the “Vegan” collection on our website. It's important for us to offer our customers the opportunity to buy products matching their values.
Do you offer cruelty-free products?
Of course, we are proud to offer a range of cruelty-free products at Skinorea. You can find them in the “Cruelty-free" collection on our website.
Your choice to support cruelty-free skincare is important to us!
I have a specific product in mind and I can't find it on your site.
We're constantly updating our product range to provide the best selection for our customers. If you're searching for a specific product and it's not currently available, please let us know at hello@skinorea.com. We're always interested in your preferences and may consider adding it to our offerings.
Returns • Exchanges
What happens if I'm not satisfied with my product?
We want you to love your Skinorea experience! If, for any reason, you're not satisfied with your product, please reach out to us at orders@skinorea.com within 14 days of your purchase. We'll guide you through the process to ensure your satisfaction.
Do you have a refund policy?
Yes, we do! We offer a hassle-free refund policy within 14 days of the purchase date. If you're not completely satisfied with your purchase, please contact our customer service team at orders@skinorea.com with your order number, reason for the refund request, and any supporting documentation or images if applicable. We'll review your request and respond within 24-48 hours.
Please note that the item must be returned in its original packaging and condition, unopened and unused. Shipping and handling charges are non-refundable, and return shipping costs are your responsibility. If your return is approved, we'll initiate a refund to your original payment method within 10 business days.
We're committed to ensuring your satisfaction and making sure you're delighted with your Skinorea experience!
Payments
Is your site secure?
Absolutely! We take your online security seriously. Our website is equipped with the latest security measures, including encryption and secure payment processing, to ensure that your personal and payment information is safe and protected.
What payment methods are available?
We offer a variety of convenient and secure payment methods to make your shopping experience smooth:
- Credit and Debit Cards: We accept major credit and debit cards, including Visa, Mastercard, and American Express
- PayPal: You can also pay securely through your PayPal account
- Online Payment Methods: We may offer other online payment methods, depending on your location and preferences
Rest assured, we're committed to providing you with hassle-free and secure payment options. Your shopping experience is our priority!
General questions
How can I receive updates about Skinorea's news and offers?
To receive updates about our news and offers you can subscribe to our newsletter and follow us on our social media platforms, such as Instagram (@skinorea.co), Facebook (@skinorea.co), TikTok (@skinorea), and Pinterest (@skinorea) to stay updated on new products, promotions, and skincare tips.
What makes Skinorea a unique choice for Korean skincare products in Europe?
Skinorea was founded by two best friends who have a real passion for Korean skincare, and who are determined to make these products available to everyone in Europe quickly and at affordable prices.
Our ultimate goal is for all our customers to see their skin glow ✨
From Seoul to Paris with ♡