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Shipping policy

At Skinorea, we take pride in providing a pleasant and efficient delivery experience for our customers. We offer several delivery options to suit individual needs and preferences.

We deliver your package quickly, safely and 5 days a week from Monday to Friday.
We ship the same day if your order is placed before 1pm (except weekends).
All parcels are sent from France, so there are no customs charges for orders from European Union countries.

Please reach out to us if you have any questions regarding shipping at orders@skinorea.com

Delivery options to France

FRANCE

Livraison en point relais (2-3 working days): €5.99
€3.99 on orders from €49・Free delivery from €75.00
Livraison à domicile (1-3 working days): from €9.99
Free delivery from €149.00
Livraison à domicile Express (1-2 working days): -

Important Information:

Parcels at pickup points are now stored for a maximum of 5 days.
During busy periods (such as Christmas or Black Friday), some pickup points may reach their storage limit. In such cases, the carrier will automatically redirect your parcel to another nearby pickup point, and you’ll be notified by email. Please note that these rare changes are beyond our control.

DOM-TOM 1
GUADELOUPE, MARTINIQUE, FRENCH GUIANA, RÉUNION, SAINT-PIERRE-ET-MIQUELON, SAINT-MARTIN, SAINT-BARTHÉLEMY

6-18 working days home delivery: from €19.95 (price varies based on weight)
6-18 working days home delivery with signature: unavailable

DOM-TOM 2
NEW CALEDONIA, WALLIS AND FUTUNA, FRENCH SOUTHERN AND ANTARCTIC LANDS

6-18 working days home delivery: €19.95 (price varies based on weight)
6-18 working days home delivery with signature: unavailable

* For orders from French overseas departments and territories (DOM-TOM), no customs tax is charged on orders under €150. Please make sure your total order amount is less than €150 before any discount is applied. Including delivery costs.

Delivery options to Europe

BELGIUM AND LUXEMBOURG

3-6 working days pickup point delivery : from €7.95 (price varies based on weight)
free delivery from €149.00
2-4 working days home delivery Colissimo Europe: from €10.45

NETHERLANDS

3-6 working days relay pickup delivery: from €6.75
2-4 working days home delivery with signature Colissimo Europe: from €9.95

SPAIN AND PORTUGAL

3-6 working days home delivery with signature Colissimo Europe: from €12.45

GERMANY

2-5 working days home delivery with signature Colissimo Europe: from €11.25

SWITZERLAND

3-5 working days home delivery Colissimo Europe: from €13.75

EU
AUSTRIA, BULGARIA, CROATIA, CYPRUS, CZECH REPUBLIC, DENMARK, ESTONIA, FINLAND, GREECE, HUNGARY, IRELAND, ITALY, LATVIA, LITHUANIA, MALTA, POLAND, ROMANIA, SLOVAKIA, SLOVENIA, SWEDEN

3-8 working days home delivery with signature Colissimo Europe: from €15.75

To find out the specific delivery times for your country, kindly enter your address during the checkout process. The available delivery options will then display the estimated delivery times.

Please remember: delivery times are the responsibility of our partner carriers. We understand the importance of receiving your products on time and we strive to ensure that your order is delivered within the agreed timescale, but we also depend on the performance of our carriers to achieve this.

Return policy

Skinorea want to ensure that you are completely satisfied with your purchase. If for any reason, you are not satisfied with your purchase, we offer a hassle-free refund policy within 14 days of the purchase date.

To request a refund, please contact us at orders@skinorea.com with your order number, reason for the refund request, and any supporting documentation or images, if applicable. Our customer service team will review your request and respond within 24-48 hours.

Please note that the following conditions must be met for a refund to be processed:

The item must be returned in its original packaging and in the same condition as it was received.
The item must not be opened or used.
The item must be returned within 14 days of the purchase date.
Shipping and handling charges are non-refundable.
The customer is responsible for the cost of return shipping.

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If you received a damaged or defective item, please contact our customer service team immediately. We will work with you to arrange for a replacement or a refund.

Please note that we reserve the right to refuse any returns that do not meet the above criteria.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

If more than 15 business days have passed since we’ve approved your return, please contact us at orders@skinorea.com .

Parcels returned to sender

If you do not collect your parcel or refuse delivery without first notifying us by email at orders@skinorea.com of your intention to exercise your right of withdrawal (except in exceptional cases, such as a damaged product causing a leak and therefore a damaged parcel), we will process a refund only after receiving the returned parcel. A fee of €7 will be deducted from the total order amount (excluding the original shipping cost) to cover logistical and delivery costs.
In addition, if an order that benefited from conditional free shipping is returned in full, the shipping costs incurred by the company will also be deducted from the refund.

Questions

Thank you for shopping at skinorea.com! If you have any questions or concerns, please do not hesitate to contact us at hello@skinorea.com .