Shipping policy

At SKINOREA, your Korean skincare routine shouldn't have to wait. Every order is carefully prepared in our warehouse in the Île-de-France region and ships the same day if you order before 1 pm (Paris time), Monday to Friday except public holidays. All our parcels ship from France: no customs charges within the European Union, no surprises on delivery.

• Free pickup point delivery from €75 in mainland France
• Parcel tracking by email as soon as your order ships
• Authentic products, sourced directly from South Korea and delivered sealed
• Free samples in every order to discover new skincare

The full rules are set out in our Terms of Sale (section 10). In case of conflict, the Terms of Sale prevail.

Tracking your order

The carrier is selected automatically for each parcel based on the address and delivery method. You receive its name and the tracking link by email as soon as your order ships.

Delivery times below are in working days from shipping. The options and exact price for your address are shown at checkout. If no date is stated, delivery takes place no later than 30 days after the order.

Prices and delivery times

Prices shown as "from" vary according to parcel weight, for all destinations.

Mainland France

French overseas territories

Delivery with signature is not available to overseas territories. No tax is normally charged on orders under €150, delivery included and before discounts: check your order total before confirming. Above that amount, taxes (including dock dues, "octroi de mer") may be charged on delivery and are payable by you.

Europe

Switzerland is outside the European Union: customs duties and import taxes may be charged on delivery and are payable by you.

Pickup points

• Your parcel is kept at the pickup point for 5 days. Keep an eye on your tracking emails and text messages so you can collect it in time.
• During busy periods (Christmas, Black Friday), a full pickup point may lead the carrier to redirect your parcel to a nearby one. These redirections are beyond our control and are notified to you by email.

Your delivery address

• You are responsible for the accuracy of the address you enter: name as shown on the letterbox, number, street, building, floor, access code, postcode, city and a reachable phone number.
• Mistake spotted before shipping: email us as soon as possible at orders@skinorea.com; we can correct it until the parcel has left.
• Parcel already shipped: no change is possible on our side. You can ask the carrier to change the address via its tracking link, at your own expense where applicable.
• Our premises are not open to the public: orders cannot be collected in person.

Parcel returned to us

If your parcel comes back to us (not collected from the pickup point, refused, wrong or incomplete address, recipient unknown or not living at the address given) without you having written to us beforehand, your order is refunded once it is back at our warehouse, after deduction of the original delivery costs, which are not refunded, and a €7 return fee. To receive your products, simply place a new order.

On receipt

• Check the parcel in front of the driver or at the pickup point. If the packaging is damaged, open or wet, refuse it or write specific reservations with the carrier (for example "box open, product missing"). Without reservations, the parcel is deemed received in good condition by the carrier.
• Broken, missing or wrong product: report it to orders@skinorea.com within 2 days of receipt, with your order number and photos of the parcel, label, packaging and products. Keep the packaging until the claim is closed. After this deadline, we can no longer file a claim with the carrier.
• Every claim is checked against the packing data and the parcel weight recorded at shipping. Unjustified claims are rejected.

Parcel shown as "delivered" but not received

• First check your letterbox, neighbours, building caretaker and pickup point, then let us know within 2 days of the delivery notice.
• We file a claim with the carrier. You will need to provide a signed sworn statement of non-receipt and, if we ask, a copy of your police report.
• If the carrier provides proof of delivery (delivery scan at your address, drop-off photo, signature, or collection from a pickup point with a code or ID), delivery is considered completed: no reshipment or refund is due. We forward this proof to you; you can take action against the carrier or file a police report.
• If the carrier's investigation concludes the parcel was lost, we reship or refund the order, at our choice.

Delay or lost parcel

Email us at orders@skinorea.com: we open an investigation with the carrier, which may take several days. If the parcel is declared lost, we reship it or refund you, at our choice.

Checks and order limits

• To prevent fraud, some orders are checked before shipping. We may ask you for supporting documents; the order is then on hold, and cancelled and refunded if we receive no reply within 5 working days.
• Purchases may be limited to 5 to 10 units of the same product per customer, in particular during promotions. Sales are for personal use only.

Any questions?

Orders and deliveries: orders@skinorea.com. Other questions: hello@skinorea.com. We usually reply within 24 to 48 working hours.