Legal guarantee

Learn more about your legal guarantee

How to report a non-conforming product

Please contact us as soon as possible after discovering the defect, by email at orders@skinorea.com, including:

• your order number;
• a description of the issue;
• clear photos of the product showing the defect;
• a photo of the batch number and expiry date printed on the packaging.

We may ask you for additional information or to return the product so that we can examine it. In that case, return shipping costs are covered by us.

What the legal guarantee covers

The legal guarantee covers lack of conformity: for example a product damaged or defective on delivery, a product that does not match its description, or a product delivered past its expiry date.

It does not cover:

• a product that does not suit your skin, or a personal preference (texture, scent, results);
• a skin reaction to an ingredient listed on the product page and on the packaging;
• damage caused by use that does not follow the instructions, improper storage (heat, direct sunlight, humidity) or an accident after delivery;
• a product used beyond its period after opening (PAO) or its expiry date.

Solutions

Once your request has been reviewed and the lack of conformity confirmed, the product is replaced free of charge. If replacement is not possible, you will be refunded. Requests that are unjustified, incomplete or fraudulent will not be accepted.

This information does not limit your statutory rights.