Refund policy

All our products are authentic, carefully selected and delivered sealed: you receive exactly what you chose, in perfect condition. If a product turns out not to be right for you, you have 14 days from receiving your order (from the last parcel if it arrives in several) to withdraw, without giving any reason. Our team answers your questions within 24 to 48 working hours.

Here is the essential information; the full rules are in our Terms of Sale (sections 11 and 12). In case of conflict, the Terms of Sale prevail.

Which products can be returned?

• Only products that are new, sealed, complete and in their original packaging: protective film, cap seal, seal and tamper-evident ring intact.
• All our products are delivered sealed. For hygiene and health protection reasons, a product that has been unsealed, opened, tested or used cannot be returned (article L.221-28 5° of the French Consumer Code).
• For a set or bundle, only products that are still sealed can be returned.

How do I return a product?

1. Before the 14 days are up, email us at orders@skinorea.com or use the contact form, with your order number and the products concerned. You can also use the model withdrawal form in the annex to the Terms of Sale.
2. We acknowledge your request by email and send you the return address.
3. Send the products back within 14 days of your request. Return costs and risks are borne by you: a tracked service is strongly recommended, and keep your proof of shipping.

A parcel sent back without a prior request may not be identified and its handling may be delayed.

Checking your return

Every return is checked on receipt (condition, seals, contents, weight). Any product that is unsealed, opened, damaged, incomplete, used or different from the one delivered is refused or refunded with a deduction of up to 100% of its price. At your request, it can be sent back to you at your expense.

Refund

• Only compliant returned products are refunded, under the conditions of section 11 of the Terms of Sale.
• The refund is made after the products have been received and checked, or on proof of shipping, to the payment method used for the order (to your gift card for any part paid with it).
• Return costs are borne by you. If you chose a delivery method more expensive than standard, the difference is not refunded; for a partial return, delivery is not refunded.
• Your Glow Club points are removed in proportion to the amount refunded.

Can I exchange a product?

We do not offer direct exchanges. Return the product using the steps above, then place a new order.

I ordered the wrong product

Email us quickly at orders@skinorea.com: as long as the order has not shipped, we can change your selection. Once shipped, the return procedure above applies.

Defective, damaged or wrong product

• Broken, missing or wrong product on delivery: report it within 2 days of receipt (see our Shipping page).
• Defective product: send us your order number, a description of the defect, photos of the product and a photo of the batch number and expiry date. The defect is checked before any replacement or refund (see our Legal guarantee page).
• The following are not defects: a product that does not suit your skin type or preferences (texture, scent, results), a reaction to an ingredient listed on the product page and packaging, a product stored improperly or used beyond its expiry date or period after opening.

Abusive returns

Repeated, manifestly abusive withdrawals, repeated unfounded complaints or returning products different from those delivered may lead us to refuse future orders (section 6 of the Terms of Sale).

Any questions?

Email us at orders@skinorea.com: we usually reply within 24 to 48 working hours.